Our Workplace Mediation Service provides a confidential and impartial process to resolve conflicts between employees, teams, or management. Led by trained employment solicitors, we help parties reach mutually acceptable solutions, avoiding the cost and disruption of formal proceedings. Whether addressing interpersonal tensions, grievances, or breakdowns in communication, our service supports a healthier working environment and promotes long-term collaboration.
Workplace Mediation Service
Herrington Carmichael is a full service law firm offering legal advice to UK and international businesses as well as individuals and families.
Early Intervention Mediation
Designed to address emerging conflicts before they escalate, this service helps employees and managers resolve misunderstandings and interpersonal issues through facilitated dialogue. It promotes proactive conflict resolution and reduces the risk of formal grievances.
Formal Workplace Mediation
For more entrenched disputes, our structured mediation process involves pre-mediation preparation, confidential sessions, and outcome documentation. Suitable for conflicts involving HR, senior leadership, or legal risk.
Post-Mediation Support
We offer follow-up sessions and coaching to ensure agreements are upheld and relationships continue to improve. This includes guidance for managers on maintaining a positive workplace culture.
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Frequently Asked Questions
Find answers to your most pressing questions about our services and processes.
What is Workplace Mediation?
Workplace mediation is a voluntary, structured, confidential process that helps resolve conflict between employees or between employees and management. A neutral, professionally trained mediator facilitates a constructive conversation, enabling parties to reach a mutually acceptable resolution without formal grievance or legal proceedings.
Mediation is a proactive alternative to escalation, helping employers resolve disputes early and protect organisational cohesion.
When is Workplace Mediation appropriate?
Mediation is suitable for a wide range of workplace conflicts, including:
- Personality clashes and interpersonal tension
- Communication breakdowns
- Allegations of bullying, harassment, or discrimination
- Disputes during or following grievance/disciplinary processes
- Reintegration following absence, restructure, or complaint resolution
What are the benefits for employers?
- Reduces Risk of Litigation
- Cost-Effective
- Improves Workplace Culture
- Confidential and Voluntary
- Promotes Early Resolution
What does the process involve?
- Pre-Mediation Consultation
- Individual Meetings
- Joint Mediation Session
- Outcome Agreement
Sessions can be conducted on-site, off-site, or remotely via secure video conferencing, depending on your needs.
Is mediation legally binding?
No – agreements reached as part of a workplace mediation are not legally binding but are written, practical, and based on mutual commitment.
Can an employee refuse mediation?
Yes. Mediation is voluntary. Employers often find that explaining the benefits encourages participation.
What happens if mediation does not resolve the issue?
If mediation is unsuccessful, employers can still use other internal procedures. Discussions often help clarify next steps.
How long does mediation take?
Most mediations are completed within a single day, though early intervention discussions or follow-ups may be shorter.
Who delivers the mediation?
Your mediator is Hannah King, Legal Director, who has been trained in workplace mediations and has significant employment law experience.
Why choose Herrington Carmichael for mediation?
- Legally Trained Mediators
- Tailored Support
- Confidential & Impartial
- Integrated Legal Services